Since 2024, Susan has volunteered weekly as a master-level Reiki practitioner lead and mentor at Yale New Haven Hospital/Bridgeport Hospital through their Oasis for Healing volunteer program, offering complementary Reiki sessions to patients, family members, nurses, physicians, and hospital staff.  In an environment where healing is often measured through tests, medications, and procedures, her work focuses on something equally important; restoring a sense of calm, balance, and hope.

Susan's volunteer service also marked an important chapter in Bridgeport Hospital's Reiki Program. After the volunteer program was suspended during the Covid-19 pandemic, it remained inactive until 2024.  Believing deeply in the value Reiki brings to patients and caregivers, Susan expressed an interest in seeing the program return and enthusiastically encouraged its revival.  When Bridgeport Hospital resumed the program, she became one of its first Reiki volunteers, helping reintroduce this unique service throughout the hospital.

Initially, Susan focused primarily on patients and their families.  However, she soon realized that many nurses, physicians, and other hospital staff were unfamiliar with with Reiki and its potential benefits.  She adopted a unique approach by offering sessions to staff members as well as patients.  In doing so, she not only helped educate healthcare professionals about Reiki, but also provided them with much-needed moments of calm, stress relief and restoration during demanding shifts.